Returns & Refunds

When we accept a return or replacement

We accept a return or replacement where the part is:

• damaged in transit
• defective when it arrives
• different from what we confirmed in the quotation or order

Please check the delivery on arrival and tell us within Client to confirm: number of days of receiving it.

Damage in transit

If a package arrives damaged, note the damage on the transporter's delivery receipt before you sign, photograph the parts and the outer packing, and tell us within Client to confirm: number of hours. Keep the packing, because the transporter may need to inspect it.

How to raise a claim

Send us your order or invoice number, the parts and quantities affected, clear photographs and a short description of the fault, through the contact page or on WhatsApp. We confirm whether the claim is accepted within Client to confirm: number of working days.

Refund or replacement

Where a claim is accepted, we offer a replacement or a refund, as agreed with you. Refunds are paid by Client to confirm: refund method and usually take Client to confirm: refund timeline from approval.

Items that cannot be returned

Custom parts made to your sample or drawing; parts that have been installed, fitted or altered; and parts no longer in their original packing, unless they were damaged in transit.

Client to confirm: final list of non-returnable items

Start a request

Use the contact page to start a return or refund request, and quote your order or invoice number.